Digitisation is transforming the business of insurers in all areas. This also includes receivables management and premium collection. Learn how leading insurance companies are using AI-based payment reminders to inspire their customers.
Digitalisation is changing the insurance industry. Disruptive technologies such as artificial intelligence and blockchain, as well as agile insurtechs challenge traditional companies on many levels. This makes the digital transformation of all processes inevitable.
Data is the new gold. With the help of artificial intelligence, insurers generate added value from their data treasure trove and delight customers with an individual, digital service.
“For the development of a target group-specific dunning procedure in DZ BANK AG’s Innovation LAB, we brought the expertise of the Hamburg-based Fintech collectAI on board in addition to our R+V Versicherung internal colleagues. The AI-based solution enables us to meet customer needs. It controls the channel, timing and tone of customer communication.”
“As a start-up for bicycle insurance, intelligent processes and digital customer interaction are part of our DNA. The smart, AI-based dunning system from collectAI is therefore a perfect match for our product”.
The everyday life of your customers is mobile and digital: meet them at eye level with intelligent payment solutions and thus create higher customer satisfaction. Smart digitalisation and automation will increase the efficiency of your receivables management.
Using artificial intelligence, dental insurer Dentolo reaches its customers via text message, email and letter when they are best reached. Together we automate the processes so that you too can exceed your goals in receivables management.
A consistent brand image throughout the entire payment journey creates trust. With intuitive white label payment pages from collectAI, R+V offers its customers digital payment and feedback options.
